Sounder Billing & Trial Terms
These Billing & Trial Terms explain how the free trial, payment, and subscription work. They form part of your agreement with Cyber Networks (New Zealand) and should be read together with our Terms of Service and Privacy Policy.
We have tried to make the important points impossible to miss, because they involve your money.
1. The key facts, up front
- Sounder starts with a 14-day free trial.
- A payment card is required at sign-up to start the trial.
- At the end of the 14 days, your subscription automatically converts and you are charged NZD 9.99 per month, unless you cancel before the trial ends.
- After that, it recurs monthly (NZD 9.99/month) until you cancel.
- You can cancel at any time — including during the trial — from the billing portal in Settings.
- If you cancel before the trial ends, you will not be charged.
All prices are in New Zealand Dollars (NZD) and are inclusive of GST where GST applies.
2. The free trial
When you sign up, you start a 14-day free trial with full access to Sounder.
To start the trial you must add a valid payment card. Card details are entered directly into our payment provider, Stripe — Sounder never sees or stores your full card number. The trial is managed by Stripe.
You will not be charged during the 14-day trial. If you cancel before the trial ends, no charge is made.
3. Automatic conversion to a paid subscription
This is the part to pay attention to. Unless you cancel first, at the end of your 14-day trial your subscription automatically converts to a paid plan and your card is charged NZD 9.99. It then renews automatically every month, charging NZD 9.99/month to your card, until you cancel.
We will tell you the date your trial ends and the date the first charge will be made, both in the app and in trial reminder emails, including a reminder near the end of the trial (the day before the trial ends) so you have time to cancel before any charge.
These trial emails are service messages, not marketing. They exist to tell you what is about to be charged to your card and when, so there is no unsubscribe link on them — the way to stop them is to cancel, which ends the trial and the emails together (see section 4). We will not send you marketing email off the back of your trial.
4. How to cancel
You can cancel at any time:
- Open Settings in Sounder.
- Go to the billing section and open the Stripe billing portal.
- Cancel your subscription there.
- Cancel during the trial → you are not charged, and access continues until the trial's end date.
- Cancel during a paid month → you are not charged again, and your access continues until the end of the period you have already paid for (see refunds below).
If you have any trouble cancelling, email support@sounder.nz and we will help.
5. Refunds
- You can cancel at any time.
- When you cancel a paid subscription, your access continues until the end of the current paid month.
- We do not provide a pro-rata refund of the current month once it has been charged.
- We do not charge again after you cancel.
Your statutory rights are unaffected. Nothing in this refund policy limits or excludes your rights under the Consumer Guarantees Act 1993 or the Fair Trading Act 1986. If the service fails to meet a consumer guarantee, you may be entitled to a remedy under those Acts regardless of this policy.
6. Price changes
The current price is NZD 9.99/month (GST-inclusive). If we change the price, we will give you reasonable prior notice — for example, by email or in-app notice — before the new price applies to you. You can cancel before a price change takes effect if you do not wish to continue at the new price.
7. Failed payments and grace period
If a monthly payment fails (for example, your card has expired), we will attempt to collect it again and let you know so you can update your card in the billing portal.
We allow a short grace period (currently 7 days) during which we try to recover the payment before access is suspended. If payment still cannot be collected after the grace period, your access may be paused until your billing is up to date. You can restore access by updating your payment details.
8. Taxes and currency
- All charges are in New Zealand Dollars (NZD).
- Prices are inclusive of GST where GST applies.
- You are responsible for any other taxes or charges your bank or card provider may apply (for example, overseas transaction fees), which are outside our control.
9. Who to contact about billing
For any billing question — trials, charges, cancellation, or refunds — contact us at support@sounder.nz. Payment processing and the billing portal are provided by Stripe; see our Privacy Policy for how your billing information is handled.